PillPack vs Drugstore.com vs CVS Pharmacy: Online Pharmacy Options Compared
Browse articles:
Auto Beauty Business Culture Dieting DIY Events Fashion Finance Food Freelancing Gardening Health Hobbies Home Internet Jobs Law Local Media Men's Health Mobile Nutrition Parenting Pets Pregnancy Products Psychology Real Estate Relationships Science Seniors Sports Technology Travel Wellness Women's Health
Browse companies:
Automotive Crafts & Gifts Department Stores Electronics Fashion Food & Drink Health & Beauty Home & Garden Online Services Sports & Outdoors Subscription Boxes Toys, Kids & Baby Travel & Events
Pharmacies & Prescriptions Rankings Q&A Coupons Reviews Comparison Grid Directory Articles
Ask a Question about Pharmacies & Prescriptions

PillPack vs Drugstore.com vs CVS Pharmacy: Online Pharmacy Options Compared

Online pharmacies can carry as many items as a large drugstore, including prescription medications. PillPack is geared towards prescription medications and can handle everything for you from new prescriptions to refills. Drugstore.com is a large drugstore that carries over the counter drugs as well as prescriptions. Their pharmacy is handled by Walgreens. CVS Pharmacy carries over the counter medications as well as prescriptions.
Covered in this report
PillPack — Best Features
PillPack guarantees that your prescription will be delivered accurately and on time or they will refund the amount of the medications in the shipment.
PillPack has 24/7 live customer service.
Best for: Customers that need one or more prescriptions filled or refilled.
Drugstore.com — Best Features
Drugstore.com carries a large selection of household and personal items.
Drugstore.com has their pharmacy handled by Walgreens Pharmacy.
Best for: Customers looking for all types of products for the household and personal use.
CVS Pharmacy — Best Features
CVS Pharmacy carries a large selection of drugstore, household and personal items.
They are not only a drugstore, but also a pharmacy where you can start a new prescription or have your current one refilled.
Best for: Customers that want to shop for drugstore items and have the pharmacy located at the same online store.


PillPack is an online pharmacy with their headquarters located in Manchester, New Hampshire and operates just like a full service pharmacy. PillPack works with doctors and insurance companies and guarantees that you will get the right prescription every time.

PillPack was founded by TJ Parker, who grew up in the pharmacy business. As a teen, he delivered medications to local customers and later went to work for Massive Health. After seeing how many problems people had filling and refilling prescriptions, he decided to start PillPack.

How PillPack Works

PillPack makes it easy for you to get your prescriptions filled and refilled every time. PillPack takes care of everything so you don’t have to. You do not have to call your doctor and you do not have to call in for a refill every time.

Once you sign up with PillPack, they will confirm your medications, the starting date and ship your prescriptions to your door and contact your doctor for refills. Their pharmacists will handle all of your refills including phone calls and follow ups.

To make sure that you get your refills on time, PillPack will contact your doctor four weeks before your last scheduled refill and follow up until they have your prescription in hand ready for delivery. If your prescription needs prior authorization, PillPack works with your doctor’s office and the insurance company to make sure everything is fine.

PillPack Guarantee

PillPack guarantees that you will receive the correct medications on time or they will refund the cost of the medication in that shipment.

PillPack is a Full-Service Pharmacy

Since PillPack is a full-service pharmacy, your co-pay should be the same as it is at your local pharmacy. PillPack works with most major insurance plans and Medicare Part D, but they are not compatible with state Medicaid plans, Humana, Cigna or the coverage that is provided by the U.S. Veteran’s Administration.

PillPack is not licensed to delivery medications and prescription in all 50 states. They have a map on their website that shows which states they are licensed to deliver in. They are currently working towards being licensed in every state.

PillPack Pricing and Advantages

PillPack does not cost you anything other than your standard 30-day co-pay. PillPack also has the following advantages:

  • Your medication will come in a personalized pill dispenser.
  • You can order as many prescriptions and over-the-counter medications as you need and there will never be shipping charges.
  • PillPack handles everything for you including phone calls, faxes and follow-ups so you will never be without your prescriptions.
  • PillPack has 24/7 customer telephone support.

PillPack is a Verified Internet Pharmacy Practice Site (VIPPS) accredited through the National Association of Boards of Pharmacy (NABP).

Drugstore com

Drugstore.com is a large and well-known online pharmacy that includes much more than just prescriptions and medications. Not only are they a full service pharmacy for your prescription needs, they also carry many other pharmacy products including:

  • Household, Food and Pet products
  • Medicine and Health
  • Personal Care
  • Beauty
  • Baby and Mom
  • Vitamins
  • Diet and Fitness
  • Sexual Wellbeing
  • Holiday products
  • GNC
  • Green and Natural

Drugstore.com Pharmacy

Drugstore.com pharmacy services are provided by Walgreens. Walgreens can manage your prescriptions with the following services:

  • You can submit refills online and choose free shipping
  • Set up automatic refills
  • Print prescription records
  • Request a new subscription
  • Transfer your prescriptions
  • Chat with an expert pharmacist

Refills can be done simply by ordering online from your prescription history or you can set up auto refills for your regular prescriptions. If you like, you can get refill reminders via text or email.

Once you register and sign in, you select the prescription you need refilled and you can have it sent to your home for free or you can pick it up at any local Walgreens store. If you use their Auto Reorder, you can get 10% off starting with your second delivery. 

Drugstore.com Pharmacy Services

At Drugstore.com through Walgreens, you can also order and reorder contact lenses plus many other pharmacy services at local Walgreen stores including:

  • Vaccines
  • Caregiver Support
  • Health Screenings
  • Help with Medicare Plans
  • AARP Resources

Drugstore.Com Shipping Rates

Drugstore.com offers free shipping on all nonprescription orders over $35 in the United States, U.S. territories and APO/FPO/DPO addresses.  

CVS Pharmacy

CVS Pharmacy is another large and well-known pharmacy with their online store and many retail stores located throughout the country. At CVS Pharmacy, you can purchase the following types of products:

  • Vitamins
  • Baby and Child products
  • Beauty
  • Diet and Nutrition
  • Health and Medicine
  • Home Health Care
  • Household and Grocery items
  • Personal Care
  • Sexual Health
  • Skin Care

CVS Pharmacy offers the following online pharmacy services:

  • Refill Prescriptions
  • Transfer Prescriptions
  • Rapid Refill
  • Start a New Prescription
  • View and Print Prescription History
  • Pill Identifier
  • Medication Interaction Checker
  • Health Information Centers

CVS Pharmacy Shipping Rates

CVS Pharmacy offers free standard shipping for all prescriptions plus expedited shipping options for additional costs. For nonprescription orders, they offer free shipping on select items.

Online Pharmacy Options Conclusion

PillPack is a full-service pharmacy that is strictly for prescriptions and over-the-counter medications and does not sell any other types of products you might expect to see in a drugstore. They can handle everything you need and get your prescriptions and refills to you properly and on time.

Drugstore.com is a drugstore that carries everything you could find in a drugstore, but their prescriptions and medications are handled by Walgreens. CVS Pharmacy is also a major pharmacy that does handle all of your prescriptions, medicines and health products through their own stores and online.

Additional Information
Need an answer?
Get insightful answers from community-recommended
in Pharmacies & Prescriptions on Knoji.
Would you recommend this author as an expert in ?
You have 0 recommendations remaining to grant today.
Comments (0)