Drug stores have almost become department stores and can carry a wide variety of products. Not only do drug stores carry what you would expect like prescriptions, medications, vitamins and supplements, but most sell household items, food and toys. Drugstore.com has the most positive customer comments while CVS Pharmacy has a great health information center, and Walgreens has their cash back for points program. This review will look at Walgreens, CVS Pharmacy and Drugstore.com product lines, store policies and customer reviews.
Covered in this report
Walgreens also sells food, refrigerated foods, snacks and beverages.
Walgreens offers free 2-Day shipping for new prescriptions.
Best for: Customers that want to be able to redeem reward points for cash and a good selection of products.
CVS Pharmacy has an extensive health library with helpful articles and videos about health and fitness.
They have the best selection of vitamin doses and sizes for customers to choose from.
Best for: Shoppers looking for health information and articles and a large choice of vitamins in various doses to choose from.
Drugstore.com has instant manufacturer coupons that you can print from their website.
Drugstore.com carries the most name brands of vitamins and supplements.
Best for: Customers looking for some of the lowest prices and instant coupons.
Founded in 1901 by Charles R. Walgreen, Walgreens started out as a small neighborhood drugstore in Dixon, Illinois. Today, Walgreens has approximately 8,500 retail stores in addition to their online drug store. Walgreens has been a publicly traded company since 1927 and is still traded on the New York Stock Exchange with the symbol WAG.
Walgreens carries all types of products like all drug stores carry plus many other items. They carry all major brands and their own Walgreens brand of products. Their product categories have detailed subcategories so you can find the products you are looking for quickly.
- Pharmacy and Health is where you can get your prescriptions filled.
- Contact Lenses
- Personal Care
- Medicines and Treatments include all types of over-the-counter medicines.
- Vitamins and Supplements
- Home Health Care Solutions
- Sexual Wellness
- Grocery includes sports food, refrigerated food, snacks, beverages and more.
- Baby, Kids and Toys
- Household includes pet supplies, small appliances, bed and bath, office supplies and much more.
Walgreens also has categories for natural and organic products, diet and fitness, seasonal and health shops.
Walgreens Health Shops
Walgreens Health Shops sells supplements and products for health problems like allergies, blood pressure, diabetes, flu, heart health, pregnancy and weight loss. Each of their health shop categories has helpful articles about each health topic.
Walgreens Shipping Policy
Walgreens offers free standard shipping with orders of $25 or more. This free shipping offer is valid for orders that ship for 20 pounds and under. They have free 2-Day shipping for new prescriptions. Walgreens also offers expedited shipping for the following rates:
$8.99 first 20 pounds
49 cents per pound over 20 pounds
Walgreens Refund Policy
You can return products to any Walgreens retail store or by mail within 30 days of purchase unless otherwise stated on the product page for a full refund that includes shipping. When you return a product, send the unused portion of the product that you were not satisfied with and also include the original receipt.
Walgreens Customer Feedback
Many local Walgreens drug stores have individual customer comments on the internet. Overall, Walgreens does not have very good customer comments and scores with their main problem being about poor customer service and retail store managers.
CustomerServiceScoreboard.com shows the following customer scores for Walgreens:
- 143 negative comments out of 181 - 79% negative.
- 38 positive comments - 21% positive.
- Issue Resolution - 2.9 out of 10.
- Reach Ability - 4.1/10.
- Cancellation - 4.4/10.
- Friendliness - 4.1/10.
- Product Knowledge - 4.2/10.
- Overall rating of disappointing at 60.39 out of a possible 200.
Walgreens Rewards Program
Walgreens has a rewards program that is free to join with the following benefits:
- Get 500 points for each prescription and immunization.
- Earn points on featured items.
You can redeem your points for money:
- 10,000 points for $10.
- 18,000 points for $20.
- 30,000 points for $35.
- 40,000 points for $50.
You can also earn points for healthy behavior such as earning 20 points for every mile you walk or run with Walgreens Steps with Balance Rewards.
More than just a drug store, CVS Pharmacy (CVS Caremark) is the largest pharmacy health care provider in the United States. Their pharmacy products span the entire spectrum of pharmacy care. In addition to their website, they have retail stores in 45 states with 200,000 employees. Their headquarters are in Woonsocket, RI and they trade on the New York Stock Exchange with the symbol of CVS.
CVS Pharmacy Products
CVS Pharmacy online drug store is divided into two main categories, pharmacy and shop categories. They carry all major brands of pharmaceutical supplies and over-the-counter medicine.
Their Pharmacy category includes:
CVS Pharmacy Shop category includes:
Both of their categories have subcategories allowing for quick finding of the exact products you are looking for. CVS Pharmacy also had sections for photo and optical.
CVS Pharmacy Vitamin Center
CVS Pharmacy vitamin center has a lot of information about health issues and vitamins. You can shop for vitamins by category or health goals and you can take a short health questionnaire for personalized vitamin and supplement recommendations. They have helpful information about the following health concerns:
CVS Pharmacy Health Information Center
CVS Pharmacy has articles and videos in their Health Information Center with a medical condition library and their information and the wellness center articles. This week's featured article is "Hope and Help for Fearful Flyers" and the featured video is "Choose the Right Fats and Carbohydrates".
CVS Pharmacy Shipping Policy
CVS Pharmacy offers free standard shipping for prescription orders and products that are eligible for free shipping. CVS Pharmacy only ships nonprescription orders that contain non-hazardous items outside of the 48 lower United States. In addition to standard shipping, CVS Pharmacy also ships via expedited shipping methods. They will ship only prescription orders to APO/FPO/DPO addresses.
CVS Pharmacy Return Policy
You can return an unopened, damaged or defective nonprescription product to any CVS Pharmacy drug store within 30 days of receipt for a store credit. Before you mail a return, you must first call 1-888-607-4287. If you have questions about returning a product, you can also call this number.
CVS Pharmacy Customer Feedback
CVS Pharmacy has average and comparable customer comments and scores. Most complaints were about trying to get through to customer service.
CustomerServiceScoreboard.com gives CVS Pharmacy the following scores:
- 86 negative comments out of a total of 121 customer comments - 71.07%.
- 35 positive comments out of 121 comments for 28.93%.
- Issue Resolution - 3.4 out of 10.
- Reach Ability - 4.4/10.
- Cancellation - 4.3/10.
- Friendliness - 4.6/10.
- Product Knowledge - 4.7/10.
- Overall rating of acceptable at 71.73 out of a possible 200.
CVS Pharmacy Coupons
Drugstore.com is two drug stores on one website with Drugstore.com and Beauty.com. They do not have local retail drug stores like the other two companies, only their online drug store. They are a member of the National Association of Boards of Pharmacy's Verified Internet Pharmacy Practice Sites (VIPPS).
Drugstore.com sells everything a drug store is expected to sell and more. Drugstore.com sells all major brands and carries over 80,000 products. Many of their products are discounted by as much as 60% every day and some products also include a free gift with a purchase. Their products categories have subcategories that make it easy to get to the products you want. Their main categories are:
Drugstore.com also has categories for FSA (Flexible Spending Accounts), GNC and Green and Natural. Their GNC section currently has 50% off of GNC products. In addition to their subcategories, you can narrow your search by brands, top sellers, top rated and price range.
Drugstore.com Destination Health
Drugstore.com has a Destination Health section with articles, advice and videos. The categories in Destination Health are:
- Baby and Mom
- Diet and Fitness
- Green and Natural
- Hair Care
- Skin Care
Drugstore.com Dollars is free to join and you can earn 5% with each purchase towards future purchases within a calendar quarter (3 months) with eligible products. Drugstore.com Dollars is valid on both Drugstore.com and their sister website, Beauty.com.
Drugstore.com Shipping Policy
Drugstore.com offers free standard shipping with orders of $35 or more on eligible non-prescription products. The offer is good within the United States, U.S. territories and APO/FPO/DPO addresses. Drugstore.com can also ship by 2-Day or overnight shipping. They also ship internationally via MyUS.
Drugstore.com Return Policy
You can return a product within 30 days of receipt for a refund. Returns must be unopened and unused unless defective or damaged or is covered by their 100% color guarantee for makeup. Some products cannot be returned unless they are defective or damaged. For more, please see their return policy.
Drugstore.com Customer Feedback
Drugstore.com has very good to excellent customer comments and scores. The main complaint is slow shipping and poor order management. Bizrate.com has rated Drugstore.com the following:
- Overall satisfaction of 9.4 out of 10.
- Would shop here again - 9.3/10.
- Likelihood to recommend - 9.4/10.
- Satisfaction with checkout - 9.0/10.
- Product selection - 8.7/10.
- Prices relative to other online retailers - 8.4/10.
- On-time delivery - 9.6/10.
- Customer support - 9.3/10.
- Returns Process - 10/10.
Drug Store Price Comparisons
It pays to compare prices at drug stores right before buying a product, since there will be changing sales and buy one and get one free offers. A few randomly picked price comparisons for popular brands are:
Nature Made C0Q10 - 100mg - 40 softgels:
- Walgreens cost is $23.99.
- CVS Pharmacy cost is $25.99.
- Drugstore.com cost is $20.99.
CytoSport Muscle Milk 100 calorie protein shake - 4 pack:
- Walgreens cost is $8.29.
- CVS Pharmacy cost is $8.39.
- Drugstore.com cost is $7.99.
Pantene Pro-V Classic Care Solutions 2 in 1 Shampoo & Conditioner:
- Walgreens cost is $6.49.
- CVS Pharmacy cost is $6.99.
- Drugstore.com cost is $6.59.
Drug Stores Summary
While Drugstore.com has the most positive customer feedback and best ratings, keep in mind that the ratings for Walgreens and CVS Pharmacy also include their many retail drug stores while Drugstore.com only has to run their online drug store.
All three drug stores carry everything you would expect to find in a drug store and more. Walgreens carries the most food choices including refrigerated foods while CVS Pharmacy and Drugstore.com carry mainly nutritional and fitness type foods plus snack foods.
All three drug stores carry household goods, pet supplies and toys. CVS Pharmacy and Walgreens promote their prescription services the most and Drugstore.com uses Walgreens pharmacy service.